Return Policy

If for any reason your satisfaction is not guaranteed with the order received, we kindly request you to contact us. At laurenne.nl it is our goal to ensure that our customers are 100% satisfied with the products they have purchased from our suppliers. Should you be unsatisfied, please do not hesitate to contact us so that our team can assist you immediately.

How can you return (part of) your order?

If you decide to return the products to us within the 30-day cooling-off period, we will refund the full order amount within five working days after receipt of the returned product. However, we would like to point out that the costs for the return shipment cannot be reimbursed.

To return your product(s), please follow the steps below:

• Please send an email to info@laurenne.nl stating that you wish to return your order, or part of it.
• Please wait for a response from our customer service to check if we can accept your return.
• If your return is accepted, we kindly request that you pack the product carefully and securely, preferably in the original packaging.
• Send the package to the return address you received from our customer service.
• Please let our customer service know the Track & Trace code.
• Once the package is received and inspected, we will refund the order amount of the returned products via the original payment method.

Unfortunately, the following products cannot be returned:

• Sealed products where the seal has been broken.
• Products that are of a personal nature.
• Products that cannot be returned due to their nature.

Return address:

The return address we use comes from our supplier. Returns should be sent to:

SUPPLIER ADDRESS/OWN ADDRESS

Cancellation of placed orders

Unfortunately, it is not possible to cancel your order. Our orders are processed directly in the system, so cancellation is no longer possible.

Damaged products upon receipt

What a pity! It is possible that your product was damaged during transport. If you have received a damaged or incorrect product, we kindly request that you contact us within 30 days of receipt. After this period, the option to return unfortunately expires.

In order to resolve the issue as quickly as possible, we request that you send an email with a photo in which the damaged part of the item is clearly visible. The best photos show the damaged part on a flat surface, with the label and damage clearly visible. We use this information to assist you with your order and to prevent such errors in the future.

For damaged products we offer a one-time replacement package and unfortunately we cannot refund money. If the product is damaged again on a second delivery, we will refund the full purchase price.

For questions regarding damaged products upon receipt, please contact us at info@laurenne.nl .

Manufacturing errors or defects after use

How annoying! It can happen that a production error occurs over time, which is a defect. In other words, the part is broken and no longer meets the standards set by the manufacturer. Please note: wearing parts are excluded from production errors or defects. Wearing parts include, among other things:

• Drive belts
• Batteries
• Brake pads and brake discs, brake linings, brake drums
• Chains, lamps, pinions, tires and hoses
• Moving parts in the broadest sense of the word

For questions regarding production errors or defects after use, please contact us at info@laurenne.nl .

Delivery of wrong products

We do our utmost to process all orders correctly. Nevertheless, it can sometimes happen that an error creeps in and we accidentally deliver the wrong product to you. Of course, we will solve this problem for you and send the correct order to you free of charge.

For questions regarding the delivery of incorrect products, please contact us at info@laurenne.nl .

Delivery in case of absence or post office

If a package is delivered to your door or left at a post office, the costs for this are for the account of Laurenne Amsterdam. If the package is not accepted or not picked up at the post office, it will automatically be returned to the supplier. In that case, we reserve the right to deduct 100% of the order value from the amount you get back.

Product damaged?

How annoying! We are sorry that your product was damaged during transport. We are happy to offer you new packaging for free the first time, but unfortunately we cannot provide a refund. If the product still arrives defective the second time, we will refund you the full purchase price.

Lost package?

If a package is lost or not delivered for logistical reasons, we will always send a new package first before applying our refund and return policy.

Import duties

In certain cases, customs may inspect your package upon delivery. Unfortunately, we have no control over the changes in legislation that will apply from 1 July 2021. In some situations, customs may charge a small amount of import duty. However, we would like to reassure you that in 99% of cases, these charges will not apply. Should you nevertheless incur customs charges, please contact us.